Refund Policy

Last updated: October 26, 2026

Each gift is digital and made personally by you, so:

• Refunds are handled by the platform you bought through. If you ordered from an online marketplace, ask for it there, under its rules.
• We approve a refund only when the gift doesn't work because of a technical problem on our side that we can't fix.
• A change of mind isn't a reason for a refund.
• Deleting a gift isn't a refund: a deleted gift is gone for good.

A refunded or canceled order closes its gift: the code stops opening it and the Gift Studio no longer shows it.

We're here to help

If something goes wrong or you have a question, write to us at [email protected] before asking for a refund, from the email you ordered with and with your order number if you have it. We'll help you with any problem.