# Refund Policy

> When a Miles to Minutes gift can be refunded, and how.

Source: https://milestominutes.app/refunds/
Last updated: 2026-10-26

Each gift is digital and made personally by you, so:

- Refunds are handled by the platform you bought through. If you ordered from an online marketplace, ask for it there, under its rules.
- We approve a refund only when the gift doesn't work because of a technical problem on our side that we can't fix.
- A change of mind isn't a reason for a refund.
- Deleting a gift isn't a refund: a deleted gift is gone for good.

A refunded or canceled order closes its gift: the code stops opening it and the Gift Studio no longer shows it.

## We're here to help

If something goes wrong or you have a question, write to us at [milestominutes@archivohub.com](mailto:milestominutes@archivohub.com) before asking for a refund, from the email you ordered with and with your order number if you have it. We'll help you with any problem.