# Contact

> How to reach Miles to Minutes about an order, a gift, your privacy, a report or accessibility.

Source: https://milestominutes.app/contact/

We're two people and we answer every message ourselves. Write to [milestominutes@archivohub.com](mailto:milestominutes@archivohub.com) and tell us what it's about:

- An order or your Gift Studio: the email you ordered with and, if you have it, the order number.
- A gift that won't open: what you see on the screen. Never send us the gift's code by email unless we ask for it.
- Your privacy or deleting your data: see [Privacy](https://milestominutes.app/privacy/). You can delete a gift yourself from your Studio.
- Refunds: see [Refunds](https://milestominutes.app/refunds/).
- Reporting content (copyright, intimate images, abuse): see section 7 of the [Terms](https://milestominutes.app/terms/).

If you ordered through an online marketplace, you can also message us there.

## Accessibility

We want everyone to be able to make and open a gift. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, and we keep improving. Today:

- The videos on the home page have captions, in English and Spanish.
- If your device asks for reduced motion, the home page shows the same words and pictures without animation, and videos don't play by themselves.
- The site and the gifts come in English and Spanish.
- Pages use headings, labels and text descriptions for buttons and pictures.

If something is hard to use, write to [milestominutes@archivohub.com](mailto:milestominutes@archivohub.com) and tell us what happened and on which device. We'll help you and fix what we can.